We all depend on our computers these days right? I need mine to work. My MacBook is like my partner and friend. So when the hard drive died last year I thought I had lost him. I was devastated. But I was told I could save it with a simple hard drive transplant. The new Samsung solid state drive would make it a faster, more efficient machine at a fraction of the price of buying a new one. It did. I was complete again. Until a couple of weeks ago when it died on me again.
After spending a couple of frustrating days trying to diagnose the problem myself, I conceded defeat and took it to an official Apple Mac repair shop. They contacted me the following day to tell me that the hard drive needed replacing. They had installed the new one less than a year ago and we’re as bemused as I was because the Samsung SSD drive I was using had a great reputation as one of the best on the market (I like to get the best things if I can afford it). This was galling to say the least. However, as it was less than a year old it was still under the manufacturer’s guarantee I should be able to get a replacement.
I found out where the nearest service centre was in Madrid and took it there, but they don’t deal with memory or computer parts, only TVs and domestic products. Instead they gave me a phone number to call. What I didn’t know was that it was a premium rate number. Since my Spanish isn’t very good, it took me all of the credit I had left on my phone to navigate myself to the right department and be told that an English speaking agent would call me back. The phone cut out before I could ask when. Unfortunately that ‘when’ came on the only two occasions that day that I didn’t have my phone in my pocket so I missed both the calls – grrr!!!
Most of the students I teach are business professionals who I teach in their offices, and I have some private students who I teach at home. There are no whiteboards, flip charts or resources other than those on my computer, so without it I’m pretty stuck. However, I do have some materials on a USB, so I used a friend’s laptop to look at these and organised some lessons for the following week. Meanwhile, the director of a language academy I work for lent me an old notebook laptop she had spare and agreed to help me with my phone enquiries. Unfortunately the computer I borrowed was unbearably slow and the Microsoft Office software needed an access code or update or something; essentially, I couldn’t use it. This was more annoying than I can express without violently smashing something.
Anyway, my kind Spanish colleague contacted Samsung on my behalf and she was given a freephone number to pass on to me. Unfortunately, whilst the number worked with her phone network, mine didn’t recognise it. So again I had to impose on her and ask that she call them for me, which she kindly did. She was given an email address to pass on to me to contact someone about my problem. By now a week had almost passed and I couldn’t help but wonder WHY THE FUCK THE SAMSUNG SERVICE CENTRE HADN’T GIVEN ME THIS EMAIL IN THE FIRST PLACE!!! But on the bright side, I was now able to make progress, hopefully.
I emailed the email outlining my problem. This opened a ‘ticket’ and I received a return email asking me to give as much details as possible about my problem – essentially repeating what I had put in the previous email – as well as the serial number of the product. However, to get the serial number of the product I had to open the computer and remove the drive. To do this requires special tools that I don’t have. So I asked my friend who is an IT technician to help me, which he did. He took the drive out, I completed the details and I’m waiting for Samsung to reply, collect the drive, take the drive, examine the drive and then hopefully provide a replacement drive. But I don’t know how long this is going to take and I absolutely need my laptop for my lessons. Fortunately, the lovely lady from the language school has lent me another laptop that has fully functioning Microsoft Office software – although I can’t access the internet using the guest account… grrr!!!
It is now almost two weeks since my MacBook’s hard drive died. I am still waiting for Samsung to collect it to examine and hopefully replace it. The lady from my language academy has created an account for me on the little notebook she lent me so I can now use the internet and Microsoft Office. However, all of my files are locked away in the Apple Time Machine facility, waiting to be restored to my MacBook once it is brought back to life.
I’m partly sharing this to explain why there has been a long gap since my last Jakarta post. However, I’m mainly writing this to help me calm down from the raging anger I felt 20 minutes ago at the sheer frustration of not being able to do anything without my computer – listen to music, watch movies and Youtube, connect with people online, read stuff online, do stuff online – just generally get on with my life. You see, many of us do everything with our computers, both professional and personal. They are our ‘personal’ computers. And when we lose them, we lose our connection with the world that they have created for us. This is magnified even further when you are an expat living away from the familiar comfort zone of the place you once called home.
Anyway, first world problems and all that. At least I’ve got my health, and a temporary replacement computer. So here’s chapter 43: Damage Limitation.